Terms and conditions at AiiA Care

General information

AiiA ApS
Gudrunsvej 19, 1.
2920 Charlottenlund
CVR nr.: 39897075
Email: info@aiiacare.com


At AiiA Care ApS we reserve the right to make any errors in our prices. Furthermore, we reserve the right to change prices without prior consent. We reserve the right to sell out.


AiiA Care ApS accepts payment by VISA-Dankort, VISA Electron, Mastercard, PayPal, MobilePay, and bank transfer. The payment will only be deducted from your account when the item is shipped. All amounts are in Danish kroner (DKK) and include VAT.

Order confirmation

You will receive an order confirmation email shortly after you place an order. In case one of the ordered products is not in stock, you will receive an email as soon as possible.


AiiA Care ApS aims to ship orders received before kl. 12 same day, order will be shipped the next business day.

We send parcels to the whole of Denmark. Shipping prices from 25 kr. Goods will be delivered to either the delivery address or to a chosen pick-up location specified when ordering. If you are not at home at the time of delivery, the package will be left for delivery at the nearest delivery point.

Your goods are sent with GLS.

At present provides we to foreign countries.

NOTE: If there is no space at the delivery point or you are not at home at the time of delivery, the package will be delivered to the nearest delivery point, which you will be notified of. If you encounter any problems, please contact customer service.

Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering.

Right to complain

AiiA Care provides 2 years warranty according to the purchase law. Our warranty applies to defects in material and/or workmanship. You can get an exchange, a refund or a price reduction, depending on the specific situation. The claim does not apply to defects or damage caused by incorrect handling of the product. You must complain within a reasonable time after you have discovered the defect.AiiA Care ApS will cover return costs to a reasonable extent.

For returns, complaints and use of right of withdrawal should be sent to:

AiiA Care ApS
Alsvej 2,
5800 Nyborg

We do not accept COD shipments.


In case of reimbursement, please provide bank details in the form of reg. no. and account No.so that the agreed amount can be transferred. This information can be provided without risk by e-mail or other electronic means, as it is not sensitive information and will only be used for our fulfilment of the refund.

Right of withdrawal

There is a 14-day full return policy on goods purchased in our webshop. The period starts from the day you receive the goods.

Return costs are your responsibility.

Withdrawal must be notified to us within 14 after the purchase and from the withdrawal must be within 14 days after returning the shipment. The notice must be given by email atinfo@aiiacare.com. In the notice you must clearly state that you wish to exercise your right of withdrawal. If you wish to return the goods to us, you must in the email clearly state your order number, name and address, and the reason for the return. Then pack the products securely, possibly in the original shipment, and return the products to:

AiiA Care ApS
Alsvej 2,
5800 Nyborg

You cannot withdraw by simply refusing to accept the goods without giving clear notice.

Goods excluded from the right of withdrawal

Goods, which of are not suitable for return for health protection or hygiene reasons and where the packaging has been broken after delivery are not covered by the right of withdrawal.

Thus, you lose your right of withdrawal if you open the product or put it into use, as the product is not fit to be returned for health protection or hygiene reasons.


You must return your order without undue delay and within 14 days of exercising your right of withdrawal. You must bear the direct costs of returning the goods. When returning the goods, you are responsible for ensuring that they are properly packed. You must enclose a copy of the order confirmation.

You bear the risk of the goods from the time of delivery until we receive them back. We do not accept packages sent by cash on delivery.

Condition of goods on return

You are liable only for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature of the goods.

If the item has been tested beyond that described above, it is considered used. This means that if you cancel your purchase, you will only get a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt – of the return. To receive a full refund, you must not have used the product and must return it in substantially the same condition as when you received it.


If you cancel your purchase, you will of course get back the amount you paid to us. In the event of depreciation for which you are liable, this will be deducted from the purchase price.

When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest form of standard delivery offered by us), will be refunded without undue delay and within 14 days from the date on which we received notice of your decision to exercise the right of withdrawal. Refunds will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

When returning products, you will only receive the money when AiiA Care has had the opportunity to examine the returned goods.